Terms and Conditions

Welcome to Melkoni.com (“Melkoni”, “we”, “our”, or “us”). These Terms and Conditions govern your access to and use of our website, products, and services. By accessing or placing an order on Melkoni.com, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide is accurate and complete.

2. Products and Pricing

  • We strive to display accurate product descriptions, images, specifications, and prices.
  • Product colors may vary slightly due to screen settings.
  • Prices are listed in Bangladeshi Taka (BDT) unless otherwise stated.
  • Prices and product availability may change without prior notice.
  • We reserve the right to correct pricing or listing errors at any time before order confirmation.

3. Order Acceptance

  • Placing an order does not guarantee acceptance.
  • Orders are confirmed only after successful verification and confirmation by Melkoni.
  • We reserve the right to refuse, cancel, or limit any order due to stock shortages, pricing errors, suspected fraud, or policy violations.

4. Payment

We accept available payment methods including:

  • Cash on Delivery (COD)
  • bKash
  • Nagad
  • Rocket
  • Visa & Mastercard
  • Other secure payment gateways available on our website.

Orders will only be processed after successful payment verification where applicable.

5. Delivery

  • Delivery times are estimates and may vary depending on your location.
  • Delays caused by courier companies, weather, political events, strikes, or other circumstances beyond our control are not our responsibility.
  • Customers are responsible for providing accurate delivery information.

6. Returns and Refunds

Returns may be accepted if:

  • The product is damaged during delivery.
  • The wrong product was delivered.
  • The product has a manufacturing defect.

Returned products must:

  • Be unused.
  • Be in original packaging.
  • Include all accessories, manuals, and invoices.
  • Be reported within the period specified in our Return & Refund Policy.

Refunds will be processed after inspection and approval.

7. Order Cancellation

Melkoni reserves the right to cancel any order due to:

  • Pricing or technical errors.
  • Product unavailability.
  • Payment issues.
  • Suspicious or fraudulent activity.
  • Incomplete customer information.

Customers may request cancellation before an order has been shipped.

8. User Accounts

If you create an account:

  • You are responsible for maintaining your login credentials.
  • You agree to keep your password confidential.
  • You are responsible for all activities conducted under your account.
  • Notify us immediately if you suspect unauthorized access.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Upload malicious software or viruses.
  • Interfere with website functionality.
  • Copy, scrape, or reproduce website content without permission.

10. Intellectual Property

All website content, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Videos
  • Website design
  • Software

is the property of Melkoni or its licensors and is protected under applicable intellectual property laws.

11. Promotions and Discount Codes

  • Promotional offers are valid only during the specified period.
  • Only one discount code may be used per order unless otherwise stated.
  • We reserve the right to modify or withdraw promotions without prior notice.

12. Product Availability

Although we make every effort to maintain inventory accuracy, certain products may become unavailable after an order is placed. In such cases, customers will be informed and offered a replacement, refund, or cancellation.

13. Limitation of Liability

To the maximum extent permitted by law, Melkoni shall not be liable for:

  • Indirect or consequential damages.
  • Loss of profits or business opportunities.
  • Delivery delays beyond our control.
  • Website interruptions or technical issues.
  • Errors caused by third-party service providers.

Our total liability shall not exceed the purchase price paid for the affected product.

14. Third-Party Services

Our website may contain links to third-party websites or payment providers. We are not responsible for their content, privacy practices, or services.

15. Privacy

Your use of Melkoni.com is also governed by our Privacy Policy. By using our website, you consent to the collection and processing of your information as described therein.

16. Force Majeure

Melkoni shall not be held responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, strikes, internet outages, pandemics, or transportation disruptions.

17. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh, including applicable consumer protection and commercial laws.

18. Changes to These Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact information provided on Melkoni.com.